제작상품 공지사항
공지사항 미확인으로 인한 진행 불가 사항이 없도록 상품 구매전 반드시 숙지 후 구매 부탁드립니다.

결제수단
첫오픈 - 카드 결제만 가능(네이버 페이 사용 불가)
프리오더 - 무통장, 카드결제 가능(네이버 페이 사용 불가)
결제 수단 및 옵션 변경 불가,취소 불가
(결제 후 배송전으로 확인되더라도 업체로 배송정보가 전달된 상태로 취소나 변경이 불가합니다.)

한정수량, 바로배송 상품은 결제완료 고객 기준으로 순차적으로 발송됩니다.
한정수량 상품의 경우 동시간대 결제 폭주로 인해 결제 자동 취소가 발생될 수 있으며, 품절 발생시 개별 연락드립니다.

할인 및 혜택
할인가 - 회원등급 할인 불가, 쿠폰사용 불가/적립금 사용 가능, 예치금 사용 가능
정상가 - 회원등급 할인, 쿠폰사용, 적립금, 예치금 사용 가능

배송일정
1시이전 단독 주문서에 한해 당일 발송 가능
일부 수량 입고지연이 있을 수 있으며, 주말 제외 3~4일 소요될 수 있습니다.
(단,주문폭주일 경우 동시결제로 인해 부족 수량이 발생될 수 있으며 배송지연, 품절이 발생될 수 있습니다.)

A/S 관련안내
_구매 후 6개월 이내(이후 처리 불가)
_왕복 배송비 고객부담,a/s 유상처리
_고객 부주의에 의한 훼손, 변형 등 처리 불가
_부자재 및 원단 품절인 경우 불가
_a/s 관련 문의는 11am 고객센터로 문의 부탁드립니다.

Payment

We accept the following forms of payments:

•Credit Card

  •Visa

  •MasterCard

  •American Express

  •Discover

  •UnionPay

  •JCB

•PayPal

Shipping

Shipping Method

EMS / SAGAWA (for Japan) / DPEX (for Taiwan)

** For Japan and Taiwan, their own shipping company (Sagawa for Japan, DPEX for Taiwan) will be used.

Shipping Rates & Delivery

Below are the delivery methods available with estimated arrival time:

* Shipping fee for countries listed in [Countries We Ship To] will be calculated based on the total purchased amount as below:

   * All costs in US Dollars.

Service	Order Amount	Cost	Delivery Time
EMS (Express Mail Service)	$0-$100	$30	7-10 business days (for in-stock items)
	$100-$200	$20
	$200 -$250	$10
	$250 +	FREE

* For other countries:

Service	Cost	Delivery Time
EMS (Express Mail Service)	EMS rates will be automatically calculated when you place your order.	7-10 business days (for in-stock items)

Shipping will take 10-15 business days for in-stock items. Shipping may take longer for some items.

*Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates.

Countries We Ship To

● Australia ● Canada ● China ● HongKong ● Japan ● Lao People's Dem Rep. ● Malaysia ● Mongolia ● Philippines ● Singapore ● Taiwan ● Thailand ● U.S.A ● Viet Nam

 

Track Orders

EMS tracking information may take 2-3 days to be available.

Worldwide Tracking: http://www.track-trace.com/post

USA Tracking: https://tools.usps.com

Canada Tracking: http://www.canadapost.ca

Australia Tracking: http://auspost.com.au/track

Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

 

 

Returns & Exchanges

All requests for returns and exchanges must be made within 7 days of receiving the item (even for defective items). Once confirmed, items must be returned immediately and arrive within 7 working days.

11AM must be contacted via Q&A Board before making any returns or exchanges.  Product availability must be checked first for exchanges. When posting a refund request for defective or wrongly shipped items, please  include detailed pictures of the item(s) along with the order number, product codes, and a written explanation  to the Q&A Board. If any items are missing from your package, contact our customer service the day you receive  your package.

11AM will only bear the shipping costs of defective or wrongly shipped items.  All other shipping costs will be  the responsibility of the buyer.  If non-defective items are sent to 11AM along with defective items, the buyer   will be responsible for all shipping costs.

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns/exchanges:

● Any item where the tags have been removed, regardless of if they were defective before arrival.

● Customized or handmade items.

● Intimates, innerwear, stockings, swimsuits.

● Items that show traces of use, wash, or alterations.

● Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing       damage, even if the item was defective upon arrival.

● All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10days or longer.

11AM is not responsible for problems caused by carelessness of buyers.  Items returned or exchanged that are  identified to be damaged by buyers will result in legal action taken by 11AM according to seller and buyer’s  protection laws.  Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be  considered defects.  Items that are the wrong size due to wrong measurements by the buyer will not be  considered defective items.

All products must be returned in the same condition as they were shipped, including product, bag, box,  and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying or those items in order to complete a return or exchange.